What do I do if there is an issue with my order?

We are sorry to hear that there is an issue with your order! Please send a photo of the damage/issue with the product as well as a photo of your invoice to sales@petlycbd.com and we are more than happy to get it taken care of for you!

How do I cancel an order?

If you need to request an order cancellation, please email us at sales@petlycbd.com ASAP with "URGENT PLEASE CANCEL" in the subject line. We try to be as accommodating as possible with order cancellations, however, we are not able to guarantee your order will be canceled so please let us know as soon as you possibly can.

** Please note that you are not able to cancel an order on your own through your account - in order to request that an order be canceled, you must contact one of our Customer Support Specialists **

How do I make changes to an order?

Unfortunately, after an order has been processed, we are unable to make changes to it. We do this to avoid any higher percentage of errors in the Fulfillment process, as we strive to provide the highest quality service for our customers. We appreciate your understanding.

Where is my order?

Firstly, thank you for your order.

When it comes to locating your order, you have a few options!

    1: Whether you ordered as a Guest or have an Account with us - you will be emailed your Order Confirmation to the email that you submitted with your order - as soon as your package has been shipped, you will then receive a Tracking email that contains your tracking number. Make sure to check Junk or Spam just in case!

    * Please note that we do have a 24-48 hour processing time and in times of higher traffic a 2-3 day processing time - we always work hard to get your order shipped out as soon as possible - we know you love your CBD!

    If you have an Account with us - you can also track your order in the dashboard.

    ** If for any reason you have not received your order Confirmation or Tracking and it is past our 48 hour processing time - please contact our Customer Service Specialists at sales@petlycbd.com with your Order number and we are more than happy to get you an updated status! **


    Do you ship to Military bases?

    We do ship to domestic military bases (within the 50 United States) - we need the address formatted in the proper military format for USPS.

    Do you offer Expedited Shipping?

    We do not offer expedited or rush shipping at this time, our apologies. Our priority option usually take between 1-3 days. As we continue to grow, we hope to be able to expand the shipping options we can offer.

    Do you offer International Shipping?

    We do not offer International shipping. We also do not ship to Guam, Puerto Rico or the US Virgin Islands at this time, our apologies! As restrictions change, we are hoping to be able to offer expanded shipping options.

    What is the standard shipping time frame?

    Generally, all packages are shipped out via USPS within 24 hours after payment has processed. We work normal business hours M-F. Our policy states to allow 24-48 hrs for fulfillment which is in place to give us time to process all orders during periods of higher volume. Please note that if you order on a Friday, the order will typically not ship until the following Monday, for quicker shipping, we recommend ordering towards the beginning of the work week!

    We have two different shipping methods. Please note that the shipping estimate is AFTER your package leaves our warehouse.

      1. First Class (3-5 days)
      2. Priority (2-3 days) All free shipping is First class 3-5 days. If you qualify for free shipping but want your product faster, you can add priority option which upgrades your shipping speed to 2-3 days.

      Once your package has shipped you will receive your USPS tracking number via the email associated with your order. Please also note that your shipping time estimate (2-3 or 3-5 days) begins AFTER your order has shipped out of our offices.

      CBD FAQs

      What is CBD?

      Cannabidiol, commonly known as CBD, is a phytocannabinoid found in cannabis and/ or agricultural hemp. It is recognized for its benefits on human and animal health and is capable of affecting nearly every biological process via the endocannabinoid system.

      Is it illegal to sell hemp-derived products?

      Products that are manufactured from agricultural hemp, which contains less than 0.3% THC dry weight, are exempt from the Federal Controlled Substances Act, therefore are currently not unlawful for distribution. We are happy to provide a signed legal opinion to those who are interested in learning more.

      What are the benefits of taking CBD?

      Due to DSHEA guidelines, we are not allowed to state conditions CBD mat affect. We encourage you to do your own research, consult doctors, and yes PubMed.gov as a resource for articles coming out in real time. More research is being done to provide structure/ function claims associated with taking CBD. We encourage you to talk to your doctor first before starting any new nutritional and dietary supplement regimen.

      Can CBD get me "high"?

      No! CBD is a phytocannabinoid that it is a non-psychotoxic and has a remarkable safety profile.

      What is the difference between hemp and marijuana?

      Agricultural hemp has tall, bamboo like, thick stocks, very thin leaves, and little to no flowers. Defined as a cannabis plant containing less than 0.3% THC, hemp is grown mainly to make textiles, food & oils, and does not get you "high". Growing agricultural hemp has less restrictions than marijuana, which allows to be grown in largest scales and outdoors.

      Marijuana plants tend to be shorter plants and are grown for their flowers. The THC content is higher in these plants and is mainly used recreationally, however, some states have legislation in place to allow marijuana for medical use with a recommendation from a doctor. Because of the restrictions regarding marijuana, growing these plants can be extremely difficult and leave enormous carbon footprint, depending on the growing practices.

      I heard CBD from hemp isn't as potent as CBD from marijuana. Is this true?

      No. CBD is CBD, it does not matter where is is sourced from. The human body does not recognize whether a CBD compound was sourced from agricultural hemp or medical cannabis flower - all of the body's biologic activity, interaction with various enzymes, and receptors specific to CBD remain the same.